Congratulations are in order here. Since there is a very high chance that you are considering buying an inground swimming pool and possibly a fiberglass model. Not too many consumers do their research at the intensity level as yourself before making a big investment like buying an inground swimming pool. Kudos to you!
“Buy Direct – Save $1,000’s” We all see the advertising for mattresses, furniture, appliances and much more. A swimming pool is not like any one of those buy direct items; it’s not just getting it delivered and plug in. Installation is a very specialized process and takes skill, specific equipment and trained staff. Besides there is no return policy – can’t just return the pool at Costco, the investment is over $50,000 and making the wrong decision will result in $1,000’s in repair, replacement and just problems; that we all can live without.
The owner is never present since the manufacturing is done in the USA, Australia or Rural Ontario, you are dealing with employees and sub trades. How invested are they in your satisfaction and providing quality workmanship?
It’s rumored that the damaged or repaired pool shells get sold directly, because authorized dealers would not accept those pools for their customers. What happens to a damaged pool shell once it arrives from USA on a flatbed? Does it go back to the USA? Or does it get sold to a happy “buying direct” customer?
I see more and more landscapers getting into the pool business and becoming that one size fits all model, they specialize in landscaping, installing patio stones, building outdoor kitchens, cabanas and the list goes on. They might “install” a few pools per year and again they use the sub-contractors or attempt to install themselves. Imagine having your $50K pool installed by a company that your pool was the first one they attempted. No Thanks!
Who is going to service your pool? Winter closing? Are you getting the most technology advanced pool system?
Pool builders specialize in just that and yes some will use sub-contractor to complete the landscaping which in my opinion is the proper thing to do. Get your pool installed by a Professional Pool Installer then the landscaping follows.
“Buyers are Liars” comes for the many sales books over the years, reality is actually the opposite. Believing everything the salesperson says is almost the biggest mistake. I offer you this advice without any intention of offending the “sales” industry but let’s be frank here. Sales people will tell you whatever they did too all the while trying to get you to buy, don’t get me wrong not all of course but they are out there.
Get everything in writing upfront, the fact that you are reading this being educated on the whole process is a great start.
My exact point ask for their reference list and make some calls, send a few emails. Search online reviews, homestars, google and so on, read the bad reviews first and see how they handled the negative review. It’s going to happen and it’s not the bad review but how a company handles it that makes them different from the next contractor.
My point is look at every option and really understand your needs and wants in advance, make a list and prioritize the items.